Frequently Asked Questions

Everything you need to know about bringing ALCOVA design into your home.

What is the typical delivery timeframe for furniture items?

Standard shipping for in-stock furniture typically takes 7-14 business days. For custom or made-to-order pieces, please allow 8-12 weeks for artisanal production and delivery.

Do you offer international shipping?

Yes, ALCOVA ships globally. Shipping rates and customs duties are calculated at checkout based on your location and the dimensions of the items ordered.

What is your return policy for home decor?

We accept returns on non-furniture items within 30 days of delivery, provided they are in original packaging. Please note that custom furniture and 'Final Sale' items are non-returnable.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's portal to monitor your shipment's progress.

Are your products covered by a warranty?

All ALCOVA furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for larger purchases.